FAQ
Questions,
answered.
Prints, shipping, payments, returns and photoshoots. Search below, or jump to a topic.
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Prints
What print sizes are available?
Most prints come in 21 × 30, 30 × 40, 50 × 70, 61 × 91 and 70 × 100 cm. You choose the size on each product page, and available sizes can vary by print.
What is the difference between framed and frameless prints?
Framed prints arrive in a frame, ready to hang, with a choice of black, white or oak. Frameless prints are the print only, for a frame of your own.
What paper are the prints made on?
Prints are made on enhanced matte paper, which gives deep colours without glare.
Can I order a size or photo that is not in the shop?
Send a message with the photo and the size you have in mind, and we will see what is possible.
How are prints packaged?
Every print is made to order and packed by our print partner to protect it on the way to you. If it still arrives damaged, see the question about damaged prints below.
Can I use a photo commercially or license it?
Send a message describing how you would like to use the photo, and we will discuss the options.
Orders and shipping
Do you ship worldwide?
Yes, to almost every country. A few are not covered by our courier service. If your country is not listed at checkout, send a message through the contact page.
When will I receive my order?
Prints are made within 3 to 7 days and then shipped. Delivery usually takes 6 to 8 business days within Europe and longer to other regions. You can follow your order on the tracking page.
Will I pay customs or import fees?
International orders can be charged customs duties or taxes by your local customs office. These fees are outside our control, so check with your local customs office if you are unsure.
What if my order never arrives?
First check the delivery address in your confirmation email, ask your local post office and check with your neighbours. If the parcel still cannot be found, contact us with your order number and we will help with the next steps.
What if my print arrives damaged?
Contact us within 7 days of receiving it with photos that clearly show the damage or defect. We will check whether it qualifies for a replacement or refund and send you instructions.
Can I return a print if I change my mind?
No. Every print is made to order, so returns are only accepted for prints that are misprinted, damaged or defective.
Do you accept bulk orders?
Yes. Send a message describing what you need and you will get a custom price.
Payment
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, Google Pay and PayPal. Available methods can vary by region.
Do you offer cash on delivery?
No, cash on delivery is not offered.
Photoshoots
Can I book a portrait or event photoshoot?
Yes. See the open sessions and send a request on the Book a photoshoot page, or contact me directly.
How long does it take to receive my photos?
It depends on the session. You get an estimated delivery time when you book.
Can I reschedule or cancel a photoshoot?
Get in touch as early as possible and we will try to find a new date that works.
Still have a question?
Send a message, email or chat on WhatsApp, and I’ll get back to you.